Privacy policy
You have the right to lodge a complaint with the supervisory authority responsible for personal data protection, which is the President of the Polish Personal Data Protection Office
Last updated: 26 September 2026
This Privacy Policy describes how LaBalancia | Women's Clothing Wholesale (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services from, or make a purchase from the website at labalancia.com (the “Site”) or otherwise communicate with us in connection with the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to or describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you submit directly to us through our Services may include:
- Contact details, including your name, address, phone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information, including the email address used to sign in with a one-time code, company details (name, NIP or EU VAT number, address) and other information used to operate and secure your account.
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Shipping information, including information about the items you view or add to your cart, or information saved to your account, including loyalty points, reviews, referrals, gift cards or purchase information.
- Saved loyalty points / product reviews / referrals / gift cards
- Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Usage Data Collection
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- The public GUS/REGON and VIES registers – to verify company details when you apply for B2B Partner status.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, or billing address) in order to process your payment, fulfil your orders and provide you with the products or services you have requested, so that we can perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below entitled Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services and to perform our contract with you, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, and enable other features related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are resident in the European Economic Area (EEA), the legal basis for these processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your access details, including your username and password, with anyone else. If you believe your account has been compromised, please contact us immediately. If you are resident in the European Economic Area (EEA), the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6(1)(f) GDPR.
- Communicating with You and Improving Our Services. We use your personal information to provide you with appropriate customer support and to improve our Services. It is in our legitimate interest to respond to your needs, provide effective services to you and maintain our business relationship with you, pursuant to Article 6(1)(f) GDPR.
Cookies
Like many other websites, our Site uses cookies. For more information about the Cookies we use in connection with running our store on Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to provide and improve our Site and Services (including remembering your actions and preferences), to run analytics and to better understand how you interact with the Services (in our legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject Cookies through its controls. Please bear in mind that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for purposes related to the performance of a contract, for legitimate purposes and for other reasons, subject to this Privacy Policy. Such circumstances may include disclosing personal information:
- To vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping) – in particular: Shopify (online store), BaseLinker (order processing), Fakturownia (invoicing), Google Cloud / Firebase (B2B Partner panel), payment operators (payments), email and SMS providers, and courier companies (including DPD, InPost and DHL).
- To business and marketing partners in order to provide services and show advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct us to disclose, or otherwise consent to our disclosure of, certain information to third parties, for example to ship products to you or in connection with your use of social media widgets or login integrations, with your consent.
- To our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above under “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of recipients |
|---|---|
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We do not use or disclose your sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing purposes.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that people with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow such links to visit sites that do not belong to our affiliate partners / affiliated entities, you should review the privacy and security policies and other applicable terms of those sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you post in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services or of those platforms, without any restrictions on its use by us or by a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, unless stated otherwise within the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us confidential or sensitive information.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Data relating to an application for B2B Partner status is retained in accordance with the GDPR Information Notice for the B2B application. Accounting and tax records are retained for the period required by law.
In the dropshipping model, we process the data of the Partner’s customers (shipment recipients) as a processor on behalf of the Partner, on the terms set out in §10 of the B2B Terms of Sale.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, where permitted by law, we may decline your request.
- Right to Know / Right of Access to Personal Information. You may have the right to request access to the personal information we hold about you, including information about the ways in which we use and share your information.
- Right to Deletion of Personal Information. You may have the right to request that we delete the personal information we hold about you.
- Right to Rectification of Personal Information. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Portability of Personal Information. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale, Sharing or Targeted Advertising. You may have the right to direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control (GPC) opt-out preference signal enabled, then, depending on where you are located, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of Processing. You may have the right to ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal. If we decline to act on your request, you may have the right to appeal our decision. To do so, please reply directly to our refusal.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before responding substantively to your request, we may need to collect information from you (such as your email address or account information) in order to verify your identity. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, then, depending on where you live, you may have the right to appeal our decision (by contacting us using the contact details below) or to lodge a complaint with your local data protection authority. A list of the competent data protection supervisory authorities in the EEA can be found here.
International Users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and by third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms, such as the Standard Contractual Clauses adopted by the European Commission or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data is transferred to a country that has been found to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at kontakt@labalancia.com or write to us at ul. Zielonogórska 3a, 40-710 Katowice, Polska.
LaBalancia
Women's Clothing Wholesale
⚡ We Are a Polish Manufacturer of Women's Clothing ⚡
🛒 labalancia.com
👉 CH PTAK - Pasaż Wschodni Nr 5
📧 kontakt@labalancia.com
📞 +48 607 313 131
📞 +48 570 570 505
Information about the responsible person and the company with regard to personal data protection
The controller of your personal data is:
Maciej Kowalowski
P.P.H. "ALEXANDRA" MACIEJ KOWALOWSKI
ul. Zielonogórska 3a, 40-710 Katowice
NIP: 9542728240
REGON: 242606028
kontakt@labalancia.com
+48 570 570 505
For matters concerning your personal data, you can contact us by email at kontakt@labalancia.com or by phone at +48 570 570 505.
For the purposes of applicable data protection law, and unless expressly stated otherwise, we are the controller of your personal information.
